Our system attempts to email all customers a copy of their transaction receipt. If you made your purchase on ebay or newmaticinc.com, please check the email address associated with your PayPal account & print out a copy of that invoice. Alternatively, you can write your invoice # on your return package or on the label. This will greatly increase the processing speed for returns & refunds because our facility deals with thousands of packages. Identifiers are crucial!
All return items must meet the following requirements:
If we are at fault, please call us at (817) 795-3082 & we'll provide you a return shipping label free of charge.
Because of the cost of shipping & payment processing fees, we must charge a 15% restocking fee on shipped returns to cover costs. We cannot refund shipping costs. If you visit our facility and return it directly, we will charge only a 10% restocking fee. However, if a mistake (sent you the wrong item) is made on our side, the fee is waived completely for all customers & we'll even refund the shipping!
Thank you for understanding.
If you wish to be even more helpful to us, we would greatly appreciate if you gave us more information on your return package. Please fill out this quick form to notify us that you are planning to make a return. Doing this will greatly speed up your refund process so we highly recommend it!